Hopefully you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. Please follow the guidance to help us help you, when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
If you have any questions please email us at firstname.lastname@example.org
Money Back Guarantee
Under our Money Back Guarantee you can return unwanted or faulty goods within 30 days. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your original invoice, name, address and order number.
To return an item you can either:
- Drop it off at your collection point, if you qualified for free delivery and collection. With the relevant returns documentation.
- Send it back via the post from your local post office. To Birthday Weather Ltd, Unit 14, Rose Mills Industrial Estate, Ilminster, Somerset TA19 9PS including the relevant documentation.
If you purchased the item less than 30 days ago you can return it under our Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your original invoice, name, address and order number
If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a replacement, or where this is not possible we will offer an item with the same or an equivalent model.
Please remember to include your original invoice, name, address and order number. Otherwise we may not be able to help with your concerns.
A cancellation can be made up to 12 hours from point of order via phone 01460 57089, email email@example.com, or mail To Birthday Weather Ltd, Unit 14, Rose Mills Industrial Estate, Ilminster, Somerset TA19 9PS. However we do not advise you mail a cancellation.